Scheduling confirmation is an essential task in any service business that depends on schedule availability. This is the process of confirming with the client that he/she will attend a scheduled appointment or meeting; if there is an unscheduled non-attendance, it generates idle capacity and loss of working hours of the available team.

Traditionally, this task has been done through phone calls or email, but automation through Bots presents significant opportunities to streamline this process. Thus, chat-like formats, from digital channels such as WhatsApp, offer a number of superior benefits that can improve the efficiency, productivity and profitability of your contact center.

Benefits of implementing automation via Bots

Among the main ones are:

• Improved efficiency: Automating appointment confirmation frees contact center agents to focus on more complex tasks. This can lead to a reduction in captive staff time and costs along with an increase in contact center productivity.

• Increased response rate: Automating the scheduling confirmation can improve the collection of the information sought. Tests in various service areas, which request interaction via commands such as buttons, show a higher level of user engagement.

• Improved customer experience: Automating appointment confirmation can improve the customer experience by providing clear and concise communication. This can help reduce confusion and errors, and result in customer satisfaction.

How to automate appointment confirmation with Bot Manager

Bot Manager is a process automation solution that can help you automate scheduling confirmation easily and efficiently. Bot Manager offers a number of features that allow you to design customized response flows for your specific needs. Among these features are:

• A friendly and intuitive design interface: Bot Manager has an intuitive module that allows you to design workflows quickly and easily. This in turn is compatible with different channels such as WhatsApp or Instagram.

• Integration with CRM and ERP systems: Bot Manager can be integrated with your CRM and ERP systems to facilitate data collection and record updates once user feedback has been collected.

• Multimedia tools: Bot Manager can use multimedia tools at the image, text and button level to create more personalized and engaging interactions with customers, facilitating the call to action.

As a result of this solution we can highlight the following results:

• 18% reduction in call center attention volume by automating appointment confirmations via WhatsApp.

• Up to 36% increase in attendance at scheduled appointments by incorporating a click to action on each reminder.

If you are looking for a way to improve the efficiency, productivity and profitability of your contact center, scheduling confirmation automation is an option you should consider. Write us at info@onemarketer.net and let’s make an appointment 🙂