The “OneMarketer Customer Survey 2022” has revealed a highly positive outlook, supporting our position as a leading technology partner in the region. In this study, conducted in Spanish and Portuguese, we have collected valuable data through the participation of 63 companies from various sectors. 

The results show an important level of satisfaction, highlighting three key attributes: being a WhatsApp Business Partner, our customized solutions and our capacity for innovation and efficiency in development. In addition, this study has provided us with a greater understanding of our customers’ needs and areas where we can continue to improve.

Customer satisfaction:

The results of the study revealed that an impressive 80% of our clients are satisfied with OneMarketer as their technology partner. This figure highlights the quality and effectiveness of our solutions, as well as the excellence in the service we provide.

Recommendation and sectors highlighted:

The study revealed that 100% of the airline, healthcare and financial services sectors would recommend OneMarketer as their technology partner. These results reinforce our ability to meet the needs of the most demanding industries by offering cutting-edge solutions and superior service.

In addition, insurers and transportation and logistics services expressed an 85% intention to recommend OneMarketer, underscoring the trust they have placed in us.

Focus on continuous improvement:

This study has given us valuable insight into where we can improve further. We have identified areas of opportunity, especially in the area of support, where we are implementing improvements to ensure an exceptional end-to-end experience.

Conclusions:

The “OneMarketer Customer Survey 2022” has confirmed our position as a highly satisfactory technology partner for companies in the region. The high satisfaction, customization of our solutions, innovation and efficiency of our developments have been highlighted by our customers.

We will continue to use these findings to drive our continuous improvement and continue to provide leading technology solutions that drive our clients’ success.

The “OneMarketer Customer Survey 2022” has been an important step in our commitment to remain at the forefront of innovation and continue to deliver exceptional quality solutions to the region’s businesses.