Social CX Screen Recording
See how every case was handled
Screen Recording records the agent’s screen while they have open cases, with their consent, and links every video to the case. Review a specific interaction in minutes.
Talk to an expertWe have advised major brands in 16 countries
Why record your agents’ screens
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Quality control
Review real interactions and spot improvement opportunities with hard evidence.
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Evidence in disputes
If a customer complains about what they were told, replay the session and confirm it.
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Training with real cases
Use recordings of well-handled interactions to train your team.
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Escalation audits
Review complex cases step by step and how they were solved.
How it works
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The agent gives consent
At sign-in they see a clear notice and authorize screen sharing.
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Recording follows the cases
It starts when the agent opens a case and stops when they have no open cases.
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Every video stays with the case
The recording is linked to the cases handled during the session.
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Supervisors review
Authorized users search, play and download videos from the audit panel.
Features
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Explicit consent
A notice at sign-in and a record of every agent authorization.
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Per-case recording
Recording runs only while cases are open and each video is linked to them.
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Capture mode
Full screen, a single window or the agent’s choice.
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Audit log
Consents, starts, stops, interruptions and downloads are all recorded.
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Configurable retention
Set how many days videos are kept; expired ones are deleted automatically.
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Your own storage
Store videos on the server or in your S3-compatible storage.
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Controlled access
Only admins, quality and authorized supervisors can see recordings.
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Guaranteed continuity
If the agent stops sharing their screen, they get no new cases until they authorize again.
Use cases
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Banking and insurance
Evidence of every interaction for internal audits and regulators.
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Contact centers
Quality monitoring and agent feedback based on real sessions.
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Telecommunications
Step-by-step review of complex technical escalations.
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Retail and e-commerce
Settle complaints about what was offered or agreed during service.
Frequently asked questions
Is the agent’s whole shift recorded?
No. Recording runs only while the agent has open cases and stops when they have none.
Does the agent know they are being recorded?
Yes. At sign-in they see a notice and must authorize sharing their screen.
How long are videos kept?
You decide. When the retention period ends, videos are deleted automatically.
Who can see the recordings?
Only the roles you authorize, such as admins, quality and supervisors, and every download is logged.
Take your service quality to the next level
We’ll show you how case-linked recordings work in your operation.
Request your demo