Social CX Channels

Choose the channels your operation needs

OneMarketer connects messaging, social media, voice and video to the Social CX console. Every channel lands in the same inbox, with the same customer history and the same bots.

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We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why connect your channels in OneMarketer

  • One inbox

    Your agents handle every channel without switching screens or tools.

  • One history

    Customers keep their full history no matter where they reach out next.

  • The same flows

    Design a bot once and it runs with the same logic on every channel.

  • Grow at your pace

    Start with the channels you need today and turn on the rest when your operation asks for it.

How it works

  1. 1

    Pick your channels

    WhatsApp, social media, LiveChat, voice, video, SMS or email.

  2. 2

    We connect them to Social CX

    Each channel is set up in the console with your numbers, accounts and domains.

  3. 3

    Serve from one place

    Bots and agents reply from the same inbox, with the customer’s context.

  4. 4

    Measure it all together

    Consolidated reports for the operation, with per-channel detail when you need it.

Available channels

  • WhatsApp

    Centralize your WhatsApp Business conversations and scale your team’s productivity.

  • WhatsApp Calling

    Voice calls inside WhatsApp, with unified history and Meta-regulated consent.

  • Social media

    Instagram, Facebook Messenger and TikTok managed from the same platform.

  • Telegram

    Serve and automate Telegram conversations in the same inbox as the rest of your channels.

  • BIP Messenger

    Add BIP Messenger to your operation, with the same bots, agents and history.

  • MercadoLibre

    Questions and messages from your MercadoLibre buyers handled from Social CX.

  • LiveChat

    Chat embedded in your website to handle high volumes without downtime.

  • Voice channel

    Calls from the Social CX console with OneCalling or your own phone system, compatible with FreePBX and Asterisk.

  • Video calls

    Joint adds video, voice and screen sharing from WhatsApp, Instagram or LiveChat.

  • Messaging channels

    SMS and email turned into effective contacts within the same operation.

  • WA LiveChat Bridge

    Continue WhatsApp conversations in your own web chat, with no per-message cost.

  • Custom channels

    Your channel isn’t listed? We connect it: your own apps, other messaging services or internal systems.

Use cases

  • Retail and e-commerce

    Social media questions, WhatsApp sales and website support from a single team.

  • Banking and insurance

    Digital and phone service with the same history and the same traceability.

  • Telecommunications

    Technical support that moves from chat to voice or video without losing context.

  • Healthcare

    Booking over WhatsApp, questions over social media and remote care over video.

Frequently asked questions

Can I connect a channel that isn’t listed here?

Yes. Beyond the ready-to-use channels, we connect custom channels: your own apps, other messaging services or internal systems, all in the same inbox.

Do I have to buy every channel?

No. You turn on the channels your operation needs today and add others whenever you want.

Do agents need a different tool per channel?

No. Every channel arrives in the Social CX console, in the same inbox.

Does the customer lose their history when switching channels?

No. The history stays linked to the customer, whatever channel they write or call from.

Can you help me decide where to start?

Yes. Our team helps you identify which channels you need today and which ones you can add later.

Related products

Not sure where to start?

We’ll help you define which channels your operation needs today and which ones to add later.

Request your demo