OmnIA Bot Manager

Build AI bots without writing code

Bot Manager is OneMarketer’s visual editor: drag nodes, connect your systems and publish chat and voice bots that resolve and hand off to agents with full context.

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Build AI bots without writing code

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why automate with Bot Manager

  • Flows built for you

    Design every journey on a visual canvas and combine rules, forms and AI agents in the same bot.

  • Connected to your systems

    The bot reads and updates your CRM, ERP or own APIs to answer with real data.

  • Bot and agent as a team

    It resolves on first contact and, when it can’t, hands off to an agent with the full conversation.

  • Publish safely

    Validate the flow before going live, keep drafts and roll back to a previous version when needed.

How it works

  1. 1

    Design

    Build the flow on the canvas with message, menu, data capture, AI and integration nodes.

  2. 2

    Test

    Chat with the bot in the test window and check the validator before publishing.

  3. 3

    Publish

    Go live on WhatsApp, webchat, social media or voice, with every release versioned.

  4. 4

    Optimize

    See the most used paths, drop-off points and resolution rate to fine-tune the flow.

Features

  • Visual canvas

    Node-based drag & drop editor with auto-arrange and a minimap for large bots.

  • AI agent node

    Add an AI agent that answers from your knowledge base inside any flow.

  • WhatsApp Flows

    Launch native WhatsApp forms from the bot and use the answers in the flow.

  • Payments and signatures

    Nodes to start payments, show the catalog or send documents for signature in chat.

  • CRM inside the bot

    Read and write customer records in the CRM during the conversation.

  • Async mode

    Slow API or AI calls run in the background, with a waiting notice and a timeout exit.

  • Assets and AI images

    Media manager with AI image generation for your messages and campaigns.

  • Flow reports

    Interactive customer journey and performance panel by bot, node, day and hour.

Use cases

  • Banking and insurance

    OTP validation, lead capture, inquiries and automated collections.

  • Retail and e-commerce

    Stock, purchase, delivery and returns in a single flow.

  • Telco and utilities

    Diagnostics, visit scheduling and outage reporting.

  • Healthcare and education

    Appointments, reminders and post-service surveys.

Frequently asked questions

Do I need to know how to code?

No. Flows are built by dragging nodes. For advanced integrations there are script nodes and HTTP calls.

Which channels does the bot run on?

WhatsApp, webchat, social media and voice, with the same editor and the same reports.

What if I publish a mistake?

The validator checks the flow before publishing and every version is saved so you can roll back in one click.

Can I use generative AI in the flow?

Yes. The AI agent node answers with your company’s information and can query your systems.

Related products

Automate without losing the human touch

We’ll show you a bot designed with your channels, your systems and your most frequent cases.

Request your demo