OmnIA Generative AI

Generative AI with your company’s data

Create AI agents that answer like your best agent using your documents and systems, and use them in bots, in your agents’ chat and via API.

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We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why bring generative AI to your service

  • More inquiries resolved

    Up to 60% of inquiries are resolved automatically, without adding staff.

  • Verified answers

    The AI answers with your company’s data, without making things up or guessing.

  • Knowledge always current

    Add documents and the AI uses them right away, with no retraining or IT dependency.

  • 24/7 service

    It works around the clock with the same quality as your best agent.

How it works

  1. 1

    Define the agent

    Write its instructions, pick the AI model and define what it can do.

  2. 2

    Connect knowledge

    Link your knowledge base with manuals, policies and FAQs.

  3. 3

    Give it tools

    Enable functions to check catalog, stock or your systems during the conversation.

  4. 4

    Put it to work

    Use it as a bot node, as a fallback when the flow doesn’t apply or from other apps via API.

Features

  • Answers from your documents

    Semantic search across PDFs, manuals and FAQs to answer with correct information.

  • Functions and actions

    The agent queries your systems and uses session data as part of its reasoning.

  • Multiple AI models

    Choose model and provider per use case, with your credentials kept in a key manager.

  • Web search

    Enable internet search when an answer needs up-to-date public information.

  • Image generation

    The agent can create images and send them as attachments in the conversation.

  • Usage and cost under control

    Usage reports per agent and per prompt to budget with no surprises.

Use cases

  • Banking

    Rates, products and terms answered with regulatory precision.

  • Retail

    Personalized recommendations and answers on products and policies.

  • Healthcare

    Initial guidance and coverage questions with verified information.

  • Education

    Programs, requirements and admission processes answered instantly.

Frequently asked questions

How do you keep the AI from making up answers?

The agent searches your knowledge base first and answers with that information, following the instructions you define.

Do I need to retrain the model when something changes?

No. You update the documents in your knowledge base and the agent uses them on the next query.

Where can I use the agent?

In chat and voice bots, as a copilot for your agents and from other applications through a token-based API.

How do I control cost?

Every agent logs its usage and you can review usage and cost reports by period.

Related products

Serve like your best agent, at scale

We’ll show you an AI agent answering from your documents and connected to your systems.

Request your demo