Social CX Joint

Digital face-to-face, built into every conversation

Joint adds video calls, voice and screen sharing to your WhatsApp, Instagram or LiveChat conversations. No extra apps, and every session logged in the case.

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Digital face-to-face, built into every conversation

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why add video calls to your service

  • Closeness when it matters

    Face-to-face when the customer needs it, without anyone leaving where they are.

  • Faster resolution

    Seeing and sharing a screen solves in minutes what chat can take days to solve.

  • Text, voice and video together

    Everything in the same history, no separate platforms or lost context.

  • Operational control

    Every video call is logged, measurable and linked to the customer’s history.

How it works

  1. 1

    The agent invites

    From the conversation they create a video or voice link and send it to the customer.

  2. 2

    The customer joins from the browser

    No app downloads, with your brand’s logo in the room.

  3. 3

    They talk and share screens

    Camera, microphone and the agent’s or customer’s screen to resolve without ambiguity.

  4. 4

    The session stays in the case

    Linked to the customer profile in Social CX for follow-up and audits.

Features

  • Invite from the chat

    Launch video or voice from WhatsApp, Instagram or LiveChat in one click.

  • No downloads

    Customers join from their phone or computer browser.

  • Screen sharing

    Visual remote assistance by sharing the agent’s or the customer’s screen.

  • Logged session

    Every video call is traced in the case history for future audits.

  • History in the CRM

    Video calls appear in the customer profile next to their chats and calls.

  • Session reporting

    Duration, resolution and satisfaction for every video call.

Use cases

  • Banking and insurance

    Account opening and identity checks as in a branch, without going to one.

  • Healthcare

    Frictionless telemedicine, with closeness and trust.

  • Retail and e-commerce

    Sales reps show products live and guide the customer to checkout.

  • Technical support

    Visual diagnosis with screen sharing to resolve on the first interaction.

Frequently asked questions

Does the customer have to download an app?

No. They join the video call from their phone or computer browser using the link the agent sends.

Which channels can I start a video call from?

From WhatsApp, Instagram or LiveChat conversations in the Social CX console.

Can screens be shared?

Yes. Both the agent and the customer can share their screen during the session.

Where is the session logged?

In the case history and the customer profile, next to their chats and calls.

Related products

Turn every video call into a trusted experience

Book a call and we’ll show you Joint working from your channels.

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