OmnIA AI agents on WhatsApp
AI agents on WhatsApp
Bring an AI agent to the channel your customers already use: it talks by text and voice, sells, books and resolves full requests with no waiting.
Talk to an expertWhat the agent did
We have advised major brands in 16 countries
Why put an AI agent on WhatsApp
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Lower service cost
Handle thousands of simultaneous conversations without adding staff or infrastructure.
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End-to-end transactions
Card blocks, bookings, payments and appointments resolved start to finish, with no human intervention.
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Where your customers are
WhatsApp is the messaging channel your customers already use every day.
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24/7 operation
Customers get answers when they need them, with no business hours or queues.
How it works
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The customer writes or calls
By message or WhatsApp call, in their language and their own words.
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The AI agent understands
It reads the intent, searches your knowledge base and queries your systems.
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It takes action
It answers, sends forms, catalog or payments, and completes the request in the conversation.
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It escalates when needed
If the case needs a person, it hands off to an agent with full context.
Features
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Real-time voice
The agent answers WhatsApp calls and talks with a natural voice, configurable in tone and language.
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Task orchestration
Combine the conversation with forms, catalogs, payments and signatures in the same chat.
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AI that reasons and acts
It understands natural language, looks up data and takes actions in your systems in real time.
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Answers from your knowledge
It searches your knowledge base to answer with real information from your company.
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Multi-language
It serves customers in their language with your brand’s tone.
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Human handoff
When the customer asks for a person, the conversation reaches an agent without getting stuck.
Use cases
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Banking and finance
Card blocking, identity validation and credit inquiries in the same conversation.
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Retail and e-commerce
Order status and returns with no human intervention.
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Telecommunications
Fault reports, billing and technical visit scheduling.
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Healthcare
Appointment confirmation, coverage and reimbursements right on WhatsApp.
Frequently asked questions
Can the AI agent take calls?
Yes. It answers WhatsApp calls and talks with a natural voice in real time.
How does it avoid wrong answers?
It answers from your knowledge base and the data it looks up in your systems, following the instructions you define.
What if the customer wants to talk to a person?
The AI agent hands the conversation to your team with the full history and captured data.
Do I need a WhatsApp Business account?
Yes, it connects to your WhatsApp Business number. We help you with the setup.
Resolve faster and better on WhatsApp
We’ll show you an AI agent handling your most frequent cases on your WhatsApp number.
Request your demo