Industries · Retail and e-commerce

From ad to cart, without leaving the chat

Recover abandoned carts, close sales with direct checkout across digital channels and turn post-purchase support into repeat buys. Available on WhatsApp, web and social media.

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From ad to cart, without leaving the chat

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Abandoned carts, unread campaigns and an overloaded contact center

What changes when the purchase happens in the chat.

  • Fewer drop-offs

    Faster checkout on your customers’ preferred channels, eliminating friction and lost sales.

  • Higher recovery

    Recover abandoned carts with direct alerts on the channel where the customer was buying.

  • Less WISMO

    Proactive tracking that automatically answers “where is my order?”.

  • More repeat buys

    Points and VIP groups that reactivate loyalty and strengthen retention.

Use cases by area

Marketing, sales, post-purchase, loyalty and store operations on the same channel.

  • Marketing

    Reach customers where email doesn’t: segmented promotions and AI cross-selling from the CRM, cart recovery with an alert 15 minutes after abandonment, brand newsletters on WhatsApp and campaign attribution with CAPI and Click to WhatsApp.

  • Conversational sales

    Advise, convert and collect without the customer leaving the chat: real-time stock lookups connected to your ERP/WMS, catalog and cart with OneCommerce, payment gateway and identity verification for high-value purchases.

  • Shipping and post-purchase

    Turn shipping anxiety into trust: proactive alerts with geolocation and e-receipts, reverse logistics and post-delivery surveys, and subscription management to pause or change recurring orders.

  • Loyalty and VIP clubs

    Drive repeat purchases with live points and exclusive access: 24/7 points lookup and redemption from the CRM, and early-access VIP clubs with exclusive sales and a community through groups.

  • Store operations

    Organize store-warehouse-supplier communication with traceability: stock-out alerts through groups and internal maintenance support with tickets, instead of personal WhatsApp.

Products for retail and e-commerce

Frequently asked questions

Can customers buy without leaving WhatsApp?

Yes. With OneCommerce they browse the catalog, build the cart and pay with the built-in payment gateway in the same chat.

How are abandoned carts recovered?

With Recarting: a few minutes after abandonment the customer gets an alert on the channel where they were shopping, with a link to resume the purchase.

Can I tell which ad generated each sale?

Yes. Attribution with CAPI and Click to WhatsApp links the ad to the sale closed in the chat, so you can optimize ROAS.

Does it connect to my stock and orders?

Yes. We integrate ERP, WMS and e-commerce to check stock in real time and report order status proactively.

Scale your business with more sales and stronger customer relationships

We’ll show you how it works for your business in 30 minutes.

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