We power conversations that drive results

Social CX Social CX

Every channel in one console

WhatsApp, Instagram, Messenger, webchat and voice with bots, agents and metrics in one place.

Social CX WhatsApp

Official WhatsApp, at enterprise scale

We are a Meta BSP: verified numbers, approved templates and thousands of concurrent conversations.

Social CX WhatsApp Calling

Voice calls inside WhatsApp

Customers call you from the chat and agents answer in the same console, with no traditional telephony.

Social CX Canal de voz

Voice, part of omnichannel

Inbound and outbound calls with recording, history and the same context as chat.

Social CX Redes sociales y TikTok

Instagram, Facebook and TikTok answered on time

Direct messages and comments arrive as cases for your agents or bots.

Social CX LiveChat web

Your website talks and sells

A webchat with bots, agents and forms, connected to the same flow as WhatsApp.

Social CX WA LiveChat Bridge

Serve customers without per-conversation fees

From WhatsApp the customer jumps to a secure web chat: same experience, no Meta per-message cost.

Social CX IVR Deflector

From call queue to WhatsApp

The IVR offers to continue by chat and the call becomes a cheaper, faster conversation.

Social CX Joint

Video calls from the chat

Advice, inspections or face-to-face sales with one link, nothing to install.

Social CX CRM conversacional

Every customer with their full history

Data, conversations, cases and campaigns in one record your agents see while serving.

Social CX Encuestas EPA

Measure satisfaction when each case closes

NPS and CSAT surveys on WhatsApp with far higher response rates than email.

Social CX Atienda

Tickets and email with SLAs under control

Help desk with priorities, due dates and suggested similar tickets to resolve faster.

Team Chat Agent Planner

The right agents on every shift

Plan shifts, assignments and extra hours and track weekly coverage.

Social CX Grabación de pantalla

Service quality you can see

Record agents’ screens and review each case next to its conversation.

Reach & Engage Reach & Engage

Mass campaigns that become conversations

Segment, send WhatsApp templates and handle replies with bots or agents.

Reach & Engage OneCalling

Voice campaigns that confirm and collect

Thousands of automated calls with an options menu and handoff to an agent on request.

Reach & Engage OneMail API

Bulk email that reaches the inbox

Transactional sends and campaigns with open, click, bounce and unsubscribe metrics.

Reach & Engage SMS

SMS to reach everyone

Alerts, collections and codes to any phone, with links that continue on WhatsApp.

Reach & Engage Click to WhatsApp

From ad straight to chat

Your Meta ads open a sales conversation and track which campaign drove it.

Reach & Engage Click to Messenger

Ads that open Messenger

Capture interest on Facebook and Instagram and convert it with bots that qualify instantly.

Reach & Engage Recarting

Recover abandoned carts

A timely WhatsApp message brings the customer back with their order ready to pay.

Reach & Engage CAPI

Meta learns from your real sales

We send chat conversions to Meta to optimize your ads and lower cost per sale.

Reach & Engage API de Grupos

WhatsApp groups managed by API

Create and manage communities of customers, partners or field teams from your platform.

Centric Centric

From the first chat to the invoice

Leads, deals, quotes, forecast and invoicing connected to your conversations.

Centric Forecast

Forecast without spreadsheets

Quotas per rep and team, real-time attainment and weekly trend in multiple currencies.

Centric Cotizador

Quotes in minutes

Build the proposal from the current price book, send it as PDF or Word and update the deal when accepted.

Team Chat Pulso

From sale to delivery

Every won deal becomes a project with tasks, owners and visible progress.

OneCommerce OneCommerce

Your store inside WhatsApp

Catalog, cart and payment in the conversation, synced with Meta catalogs.

OneCommerce Catálogos de Meta

Your catalog on WhatsApp and Instagram

Sync products, prices and sets with Meta from one place.

OneCommerce Pasarela de pago

Get paid without leaving the chat

Payment links with Mercado Pago, Culqi, Transbank and more, reconciled with each conversation.

OneCommerce Miniapps

Miniapps inside WhatsApp

Sign-ups, quotes and full purchases in the chat, designed with OMWAD.

OneCommerce OneApp Studio

Your mobile app designed with AI

Describe what you need and get an Android, iOS and web app connected to your platform.

OmnIA Bot Manager

Build bots without code

Visual flow editor with AI, integrations and versioning to publish safely.

OmnIA Chatbot ITR

Resolve 24/7 by chat

Automated inquiries, transactions and sales, with handoff to an agent when needed.

OmnIA Voice Bot

An IVR that understands and resolves

AI voice bots that answer in natural language and route with context.

OmnIA OmnIA Whisper

An AI copilot for every agent

Suggests replies and searches your knowledge base and systems while the agent works.

OmnIA IA generativa

Generative AI with your data

AI agents that answer with your company’s information and take actions in your systems.

OmnIA Agentes de IA

AI agents on WhatsApp

Natural conversations that sell, book and resolve with no waiting.

OmnIA Meta Business Agent

Meta’s AI agent, managed

Configure, train and supervise Meta Business Agent with handoff to your human agents.

OmnIA Base de conocimiento

AI answers with your documents

Manuals, policies and FAQs indexed with semantic search for bots, agents and copilots.

Team Chat Team Chat Ultimate

Your team talks where it works

Channels, direct messages, mentions and push notifications, built into the platform.

Onboarding digital

Customer onboarding 100% by chat

Data, documents, identity check and signature in one WhatsApp flow.

Biometría

Identity verified in seconds

Selfie and ID checked with biometrics, with no branch visit.

Firma digital

Contracts signed from the phone

Legally valid digital signature inside the conversation.

Dashboard

Your operation in real time

Times, volumes, SLA and productivity by channel, team and agent.

Análisis de sentimientos

Spot upset customers before they leave

AI measures the tone of every conversation and alerts your supervisors.

Análisis de intenciones

Understand why customers write

Automatic contact-reason classification to prioritize and automate.

Integraciones

Connected to your systems

CRM, ERP, core banking, e-commerce and payments integrated into every conversation.

API de datos

Your conversational data via API

Export conversations, cases and metrics to your data lake or BI.