OmnIA Chatbot ITR

Chat support that resolves 24/7

Chatbot ITR automates text conversations: it answers, queries your systems and completes transactions with no waiting, and escalates to an agent when the case requires it.

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Chat support that resolves 24/7

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why automate with Chatbot ITR

  • Smart answers

    It resolves frequent inquiries on first contact and frees agents for higher-value work.

  • Handoff with context

    Complex cases reach the agent with the whole conversation, so customers don’t repeat themselves.

  • Real data

    The flow queries your systems during the chat to deliver accurate, up-to-date answers.

  • Metrics-driven decisions

    Resolution, deflection and satisfaction rates to improve both bot and team.

How it works

  1. 1

    The customer writes

    On WhatsApp, webchat or social media, at any time.

  2. 2

    The bot understands

    It identifies intent and context, beyond keywords or menus.

  3. 3

    It resolves or hands off

    It queries your systems and completes the request, or transfers to an agent with the history.

  4. 4

    You learn from results

    Node-level reports show where customers drop off and what to adjust.

Features

  • Interactive canvas

    Design complex flows by dragging nodes, with no coding knowledge.

  • Natural language

    Triggers and conditions that understand user intent for personalized answers.

  • Test chat

    Simulate a conversation instantly, without publishing changes or affecting the live bot.

  • Native integration

    Connect CRM, ERP, payment gateways and databases to validate, query or update in chat.

  • Auto-arrange and minimap

    The canvas tidies itself and a minimap takes you anywhere in the bot quickly.

  • Conversion analytics

    Performance of every node, drop-off points and first-contact resolution rate.

Use cases

  • Banking and insurance

    Balance inquiries, active products and automatic alerts.

  • Retail and e-commerce

    Order status, stock and frequently asked questions.

  • Telco and utilities

    Initial fault diagnosis and service status.

  • Healthcare and education

    Scheduling, reminders and answers about opening hours.

Frequently asked questions

Which channels does it run on?

WhatsApp, webchat and social media, with a single flow and one history per customer.

How does a conversation reach an agent?

The bot transfers the case with the whole conversation and captured data, so the agent continues without repeating questions.

Can I test changes before publishing?

Yes. The test chat simulates the conversation without touching the bot serving your customers.

Can it use generative AI?

Yes. You can add an AI agent that answers with your company’s information inside the same flow.

Related products

Resolve more inquiries without adding agents

We’ll show you a chatbot built with your FAQs, your systems and your channels.

Request your demo