Team Chat Agent Planner
Every agent on shift, every time slot covered
Agent Planner defines when each agent works and what they do at every moment of the day: handling contacts, lunch, breaks or training. With that plan it notifies each agent, measures adherence and shows coverage.
Talk to an expertWe have advised major brands in 16 countries
Why plan your operation with Agent Planner
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Scales to large teams
Create a shift once and assign it to hundreds of agents in a few clicks.
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Coverage under control
See how many people are available in each slot and where you fall short, by skill.
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Measurable adherence
Compare planned time with actual logged-in or paused time.
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Teams across countries
Each schedule is read in the agent’s own time zone, with the same shift.
How it works
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Create your shifts
Model weeks with service, break, lunch, training or off blocks.
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Assign them in bulk
Filter agents by skill and assign the shift to everyone selected, or import a CSV.
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Check coverage
Set the minimum online agents per skill and fix the slots shown in red.
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The system notifies and measures
Each agent gets a notice before every block and adherence is computed automatically.
Features
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Shared shifts
A model week created once and assigned to many agents.
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Work modes
Recurring week, rotation between shifts or ad hoc planning.
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Date exceptions
Sick leave or vacation absences and extra shifts for specific days.
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Agent notices
A message before each block, with configurable insistence and automatic status change.
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Staggered lunch
Spread a group’s lunches so they don’t all go at once.
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Coverage per skill
Availability per time slot against the minimum you set for each skill.
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CSV import and export
Load or download the whole plan, validated before it is applied.
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Audit trail
Every notice sent, delivered and acknowledged is recorded.
Use cases
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Contact centers
Rotating shifts, breaks and lunches for large teams with minimum coverage per queue.
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Multi-country operations
One shift for teams in different time zones.
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Retail and e-commerce
Extra shifts for sales events and high-demand seasons.
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Banking and insurance
Measured adherence and an audit trail of every team status change.
Frequently asked questions
Do I have to set up agents one by one?
No. You create shared shifts and assign them in bulk, or import the whole plan via CSV.
What about new agents?
You can define a default profile that applies to new hires without a plan of their own.
How does an agent know about their next block?
They get a notice before each block and can see their schedule; if you want, the system changes their status automatically.
How do I know if I’m short-staffed at a given time?
The coverage view compares each slot’s availability with the minimum per skill and flags gaps in red.
Plan your operation with Agent Planner
We’ll show you your shifts, breaks and coverage with your own teams and skills.
Request your demo