Across the platform Dashboard

Your whole operation in one dashboard

Dashboard brings channels, agents, campaigns and surveys together in visual reports that update themselves, so you decide with data instead of hand-built spreadsheets.

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We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why your operation needs Dashboard

  • Custom dashboards

    Pivot tables, trend charts and compliance scales with the indicators that matter to you.

  • AI auditing

    Interaction sentiment, compliance and top topics detected automatically.

  • Precise filters

    Segment by agent, channel, campaign or your own tags to find the detail.

  • Native and external data

    Combine files, your own databases and metrics like wait time, AHT, NPS and CSAT in one view.

How it works

  1. 1

    Data connects

    Conversations, cases, surveys and campaigns from the console flow in; you add external sources.

  2. 2

    Build your dashboards

    Pick indicators, charts and default filters for each team or management level.

  3. 3

    Monitor live

    Queue, agents and message flow in real time so you can react on time.

  4. 4

    Analyze and export

    Trends, hour-by-category breakdowns and record downloads for your analysis.

Features

  • Interactions report

    Conversation preview, direct CRM access and advanced search.

  • Survey results

    Overview, trends and detail tables for your surveys, right from the interactions reports.

  • Agent indicators

    Daily timeline, times, availability and productivity KPIs.

  • Evolutive queue

    How your customers’ waiting queue behaves, minute by minute.

  • Categories by hour

    Cross contact reasons with the hours of the day to understand demand.

  • Message Flow Live

    Control and diagnostics center for message flow, for IT, support and operations.

  • Configurable widgets

    KPIs, gauges, line, bar and pie charts and tables to build your own dashboards.

  • Chat downloads

    Export conversation history to CSV for Excel or your BI tools.

Use cases

  • Banking

    Call auditing and fraud alerts with full traceability.

  • Real estate

    Response time on quotes and campaign attribution.

  • Retail

    Conversion of abandoned-cart campaigns.

  • Education

    Agent rankings and inquiry peaks by area.

Frequently asked questions

Which indicators are included?

Wait time, AHT, NPS, CSAT, surveys, agent productivity, queue and volume by channel and category, among others.

Can I build my own dashboards?

Yes. Combine KPI widgets, charts and tables with the default filters you need.

Can I add external data?

Yes. Upload files or your own databases, or connect them via API, to see them next to conversational data.

Is the data real time?

Yes. Queue, agents and message flow are shown live, with history for trends.

Related products

More than reports: clarity to grow

We’ll show you Dashboard with your operation’s indicators and channels.

Request your demo