Across the platform Intent analysis
What your customers want, measured in every conversation
OneMarketer’s intent analysis automatically classifies contact reasons so you automate what repeats most and decide based on real demand.
Talk to an expert
We have advised major brands in 16 countries
Why analyze your customers’ intents
-
More accurate bots
By tuning flows to real intents, your bot can be up to 40% more effective.
-
Automate what matters
Spot repetitive requests that aren’t automated yet and should be.
-
Decisions on real demand
Know what your customers need before your team notices.
-
Continuous improvement
Every new intent is a chance to cut costs and improve service.
How it works
- 1
Every conversation is classified
AI identifies the contact reason in real time, with no manual tagging.
- 2
Topics are ranked
The most frequent topics stay visible and up to date.
- 3
New needs are detected
Emerging needs show up before they grow in volume.
- 4
Flows get optimized
You tune your bots and knowledge base with verified patterns.
Features
-
Automatic classification
Contact reasons identified by AI at massive scale and in real time.
-
Top topics
A ranking of the most frequent topics, constantly updated.
-
Emerging needs
New demands detected before they become a volume problem.
-
Bot optimization
Tune flows with real data on what customers want, not guesswork.
-
Intents by hour
Cross contact reasons with day and hour to plan your staffing.
-
In your Dashboard
Intents join your dashboards next to volume, times and sentiment.
Use cases
-
Banking
Contact reasons to prioritize automation.
-
Retail
Purchase, complaint or return intents.
-
Telecommunications
Failure types to optimize diagnostic flows.
-
Healthcare and education
Frequent reasons and questions to improve service and the knowledge base.
Frequently asked questions
Do I need to tag conversations by hand?
No. AI classifies contact reasons automatically across 100% of conversations.
How is it different from sentiment analysis?
Sentiment measures how the customer feels; intent measures what they want. Together they explain each conversation.
How does it help me automate?
It shows which requests keep repeating and still reach agents, so you move them to your bots first.
How fast will I see results?
Topics update continuously; spotting opportunities can take up to 30% less time.
Optimize your operation with what customers really want
We’ll show you the intents detected in real conversations from your operation.
Request your demo