Social CX WhatsApp

WhatsApp as your service and sales engine

Serve customers in the app they use every day: one corporate number for many agents, with buttons, catalogs and data from your systems inside the conversation.

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WhatsApp as your service and sales engine

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why run your operation on WhatsApp

  • Instant response

    You serve customers in their everyday app, without phone queues or unanswered emails.

  • Efficiency for your team

    One agent handles several conversations in parallel, faster than on a phone call.

  • Messages that get read

    Notifications, reminders and service messages with an open rate close to 100%.

  • Traceable service

    Full control of every interaction, with quality and security standards in each chat.

How it works

  1. 1

    Connect your number

    Your WhatsApp Business number is connected to the Social CX console.

  2. 2

    The bot receives and sorts

    It answers common questions with buttons and lists, and routes to the right team.

  3. 3

    The agent serves with context

    They see customer data from your CRM or ERP while chatting.

  4. 4

    Everything is recorded

    Full history, per-agent metrics and traceability for every case.

Features

  • Multi-agent management

    One corporate number handled by many agents in an organized, independent way.

  • Interactive messages

    Quick-reply buttons, option lists, catalogs, locations and media files.

  • CRM and ERP integration

    Customer data on screen while you chat and records updated in real time.

  • Routing with history

    Route to Support, Sales or Collections while keeping the full conversation context.

  • WhatsApp Flows

    Native in-chat forms to book, quote or collect data.

  • Bots and AI

    Automated flows and AI agents that resolve before a human is needed.

  • Approved templates

    Send Meta templates with variables and preview how they will look before sending.

  • Reports

    Response times, volume and template and flow performance.

Use cases

  • Banking and financial services

    Receipts, frequent account questions and coordination of paperwork.

  • Retail and e-commerce

    Payment links, order tracking, after-sales and interactive catalogs.

  • Telco

    Bills, technician visit scheduling and support in a single chat.

  • Healthcare and insurance

    Appointment booking and confirmation, medical orders and coverage documents.

Frequently asked questions

Can several agents use the same number?

Yes. Your whole team works the corporate number, with each conversation assigned to one agent.

Can I send buttons, lists and catalogs?

Yes. You use WhatsApp’s native interactivity: buttons, lists, catalogs, locations and media.

Does it connect with my CRM or ERP?

Yes. The agent sees and updates customer data from the conversation.

What about long conversations?

You can continue them in WA LiveChat Bridge, your own web chat with no per-message cost.

Related products

Make WhatsApp your main channel

Book a call with our team and we’ll show you your operation running on WhatsApp.

Request your demo