Consulting · Discovery
Every great project starts by listening
Before talking about technology, we talk about your business. We understand your processes, your customers and your goals, because the best solution isn’t the one with the most features, but the one that solves your real problem.
Talk to an expert
We have advised major brands in 16 countries
“We knew WhatsApp could help us, but we didn’t know where to start”
It’s the phrase we hear most. Many companies come to us sensing that conversational commerce can transform their operation, but without a clear map of where the biggest opportunity lies.
That’s where our pre-sales team comes in. We don’t show up with a generic demo or a price list: we show up with questions. We listen first and propose later.
How we run Discovery
- 1
We listen to your context
Meetings with key areas to understand current processes, pain points and business goals, not just the technical ones.
- 2
We map the customer journey
We draw your customer’s real journey to find where value is lost and where a conversation can make the difference.
- 3
We prioritize opportunities
Not everything happens at once. We rank use cases by impact and feasibility, focusing on quick wins that deliver early ROI.
- 4
We present a vision, not a catalog
We close Discovery with a tailored proposal: what to solve, in what order and what results to expect.
A team that understands business, not just technology
Our pre-sales team combines conversational commerce experience with knowledge of regulated industries.
It has led the Discovery of projects in banking, retail, telco, education and healthcare, and knows how to turn a business goal into a viable technical solution.
The numbers behind our client work
- +300Projects with a structured Discovery phase
- +15Regulated industries served with tailored support
- +250Teams advised
What you walk away with from this phase
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Opportunity assessment
Where conversations hold the greatest potential in your operation today.
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Customer journey map
Your customer’s real journey, with the points where value is lost.
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Prioritized use cases
Ranked by impact and feasibility, starting with quick wins.
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Tailored solution proposal
What to solve, in what order and what results to expect.
The 3 phases of our consulting
One continuous journey: from discovery to the evolution of your solution.
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Phase 1 · Discovery and customer journey · You are here
We listen to your business, map your customers’ journey and prioritize opportunities.
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Phase 2 · Solution design and architecture
We turn Discovery into flows, integrations and an architecture built to scale.
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Phase 3 · Evolution and maturity lifecycle
Customer Success supports the live solution to add value and new use cases.
Ready to try your fully personalized demo?
Leave us your details and let’s start designing your free personalized pilot, with a conversational ecosystem tailored to your business.
Request your demo