Automation and AI · OmnIA

AI that answers, resolves and sells 24/7

OmnIA brings together bots, AI agents, voicebots and copilots that work with your company’s information and hand off to a person when needed.

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AI that answers, resolves and sells 24/7

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Automation and AI products

From visual flows to AI agents and copilots for your team.

  • Bot Manager

    Bot Manager is OneMarketer’s visual editor: drag nodes, connect your systems and publish chat and voice bots that resolve and hand off to agents with full context.

  • Chatbot ITR

    Chatbot ITR automates text conversations: it answers, queries your systems and completes transactions with no waiting, and escalates to an agent when the case requires it.

  • Voice Bot

    Voice Bot answers your calls with AI: the customer speaks, the bot understands and resolves, and when an agent is needed, the call arrives with the full diagnosis.

  • OmnIA Whisper: copilot

    OmnIA Whisper reads the conversation and suggests a reply to the agent using your company’s information: the agent reviews it, adjusts it and sends it.

  • Generative AI

    Create AI agents that answer like your best agent using your documents and systems, and use them in bots, in your agents’ chat and via API.

  • AI agents on WhatsApp

    Bring an AI agent to the channel your customers already use: it talks by text and voice, sells, books and resolves full requests with no waiting.

  • Meta Business Agent

    Meta Business Agent serves customers on your WhatsApp number with Meta’s AI. With OneMarketer you configure, test and supervise it without leaving the platform, with handoff to your human agents.

  • Knowledge base

    OneMarketer’s knowledge base turns your manuals, policies and FAQs into answers: bots, AI agents and copilots search it before they reply.

Why OmnIA

  • Automate the repetitive

    Inquiries, transactions and simple sales are resolved with no waiting, at any time.

  • Answers with your data

    AI uses your knowledge base and systems, not generic answers.

  • Humans when it matters

    Handoff to an agent comes with the full conversation context.

Frequently asked questions

Can the AI make up answers?

Agents answer with your knowledge base and rules, and hand off to a person when they don’t have the answer.

Do I need to code?

No. Bots are designed in a visual editor and AI agents are configured with instructions and sources.

Does it work on voice?

Yes. Voice Bot handles calls in natural language and can also answer WhatsApp calls.

Put AI to work in your operation

We’ll show you which conversations you can automate and how they connect to your systems.

Request your demo