Industries · Telecommunications

Connect, resolve and retain. All in a single conversation

Frictionless porting, technical support with live video diagnostics and proactive retention, without overloading your contact center or driving up field visits.

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Connect, resolve and retain. All in a single conversation

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Every avoidable technician visit and every churned customer weigh on margins

The sector competes on price and suffers from support costs. Conversations change that.

  • Lower field costs

    Remotely resolve up to 40% of field service visits with live video support.

  • Higher ARPU

    Increase average revenue per user by integrating automations into agent management.

  • Lower churn

    Send retention offers across multiple digital channels and prevent service disconnections.

  • Frictionless sign-up

    Number porting, sales and e-signatures unified in a single conversation.

Use cases by area

From sign-up to closing the work order, without switching channels.

  • Sign-up and digital porting

    Unify porting, KYC and signature in one flow: plan quotes, number porting and device sales with biometric verification, e-signature and forms inside WhatsApp, instead of separate channels where customers drop off.

  • Remote technical support

    Resolve level 1 and 2 on WhatsApp before sending a technician: guided self-installation with video, Voice Bot pre-screening for diagnostics and mass outages, agents empowered by OmnIA, VIP support for B2B customers through groups and incident management with technical scheduling and outage alerts.

  • Retention and proactive payments

    Anticipate churn with personalized offers before the customer walks away: anti-churn offers, re-engagement and rewards programs from the CRM, on a channel far more visible than email.

  • Field operations

    Close work orders in real time, directly from the field: digital order closing, installation confirmation and customer e-signature, without waiting days for the data to reach the system.

Products for telecommunications

Frequently asked questions

How are technician visits reduced?

With hybrid visual support: customers show the problem on video, get guided self-installation and, when needed, an AI-assisted agent steps in. A visit is only scheduled when it’s really required.

Can number porting be completed in the chat?

Yes. Quotes, porting, identity verification and e-signature happen in the same WhatsApp flow, without jumping between web, store and email.

What about business customers?

They can have a dedicated VIP channel through groups, with level 2 engineers, separate from the mass support queue.

Try the platform that turns conversations into contracts

We’ll show you in 30 minutes how it would look in your operation.

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