Social CX WA LiveChat Bridge
Long conversations with no per-message cost
When the customer taps a button in your WhatsApp message, the conversation continues in a secure web chat on your own domain. The same experience for the customer, predictable messaging spend for you.
Talk to an expert
We have advised major brands in 16 countries
Why add WA LiveChat Bridge to your operation
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Real cost control
Long conversations stop depending on variable per-message pricing and spend becomes predictable.
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Scale without a runaway bill
Handle multi-turn, high-volume conversations without every reply adding cost.
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Your data, your infrastructure
The conversation stays in your own database, not on external servers.
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Differentiation
A capability that goes beyond reselling WhatsApp messaging.
How it works
- 1
The customer taps a button
A CTA, a flow button or a link in a WhatsApp message from a campaign or conversation.
- 2
A secure web chat opens
No downloads or sign-up, on your domain, with your brand and colors.
- 3
The conversation goes on at no per-message cost
The agent replies and the customer gets a push notification even if they closed the tab.
- 4
If the session expires, back to WhatsApp
The next message travels over WhatsApp automatically, with no agent action.
Features
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Zero-install web chat
Runs in the phone or desktop browser, on iOS, Android and desktop.
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Push notifications
Customers know when the agent replies, even after closing the tab.
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Configurable session
From 60 minutes to 48 hours; customers resume the same session within that window.
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Automatic WhatsApp fallback
If the web session closes or expires, service continues over WhatsApp.
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Every message type
Text, images, audio, video, documents, buttons, lists, products, location and reactions.
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Real time
Two-way messages with latency under 500 ms.
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Your brand
Logo, colors and welcome text configured from an admin panel.
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Measurable savings
Separate reporting for bridge and template messages to measure savings.
See it in the platform
Use cases
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Retail and e-commerce
Post-purchase follow-up with every shipping update, exchange and return.
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Technical support
Multi-message troubleshooting with screenshots and files, with no per-message cost.
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Banking and collections
Long cases with documents and images and high cost sensitivity.
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Marketing and retention
One opening campaign template and all the follow-up over the web chat.
Frequently asked questions
Does the customer have to install anything?
No. The chat opens in their phone or computer browser, with no downloads or sign-up.
What if the customer closes the tab?
They get a push notification when the agent replies and can resume the same session while it is still valid.
And when the session expires?
The next message goes back over WhatsApp automatically, with nothing for the agent to do.
How do I measure the savings?
The WhatsApp report separates messages sent through the bridge from template messages.
Take control of your conversation costs
We’ll show you how it fits your operation with an end-to-end trial session.
Request your demo