Reach & Engage Groups API
Teams and customers in the same WhatsApp group
With the WhatsApp Groups API, you bring your executives, specialists and the customer into a single conversation that you create, manage and automate from OneMarketer.
Talk to an expert
We have advised major brands in 16 countries
Benefits of the Groups API for your business
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More efficient complex sales
Multiple experts and the customer in one place, with no extra meetings or side emails.
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Centralized, auditable communication
Messages, files and decisions in a single thread, with full traceability.
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Better customer experience
Joint support without the customer repeating their case to several contacts.
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Communities and VIP groups at scale
Manage exclusive groups of premium customers, partners or distributors from the console.
How it works
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Create the group
From the console or from your systems via API, with the right participants.
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Turn on automation
A bot welcomes members, answers common questions and routes when needed.
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Collaborate in the thread
Executives, specialists and the customer share messages and files in one place.
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Manage and audit
Review participants, remove people and keep the group’s full history.
Features
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No fragmentation
Executives and customers in one group, without switching channels or duplicating conversations.
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Programmatic management
Create, manage and monitor groups from Social CX or from your internal systems.
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In-group automation
Welcomes, routing and automated assistance inside the group chat.
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Participants
See each group’s member list as it is in WhatsApp and remove people from the console.
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Group API keys
Keys for groups only, with no access to the CRM or other APIs, and a last-used log.
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1:1 continuity
Customers keep every feature when moving from the group to an individual chat.
Use cases
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Banking and insurance
Credit teams and customers coordinating approvals in a single group.
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Telco and services
Technicians and agents resolving incidents together with faster response times.
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Retail and e-commerce
Advisors and bots answering group questions and managing reorders.
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Education and communities
Closed groups for academic support, loyalty or exclusive benefits.
Frequently asked questions
Can I create groups from my own systems?
Yes. With group API keys, your system creates and manages groups without accessing the rest of the platform.
Can a bot take part in the group?
Yes. A bot can welcome members, answer questions and hand off to an executive within the same group.
Is there a record of the conversation?
Yes. Messages, files and decisions stay in the group’s history, with full traceability.
Can I control who is in each group?
Yes. You see each group’s current participants and can remove people from the console.
Collaborate with your customers on WhatsApp
We’ll show you how groups would work with your teams and your sales processes.
Request your demo