OmnIA Voice Bot

An IVR that understands and resolves

Voice Bot answers your calls with AI: the customer speaks, the bot understands and resolves, and when an agent is needed, the call arrives with the full diagnosis.

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An IVR that understands and resolves

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why add AI voice to your service

  • No keypad menus

    Customers say what they need in their own words, without pressing option after option.

  • Handoff with context

    When the bot can’t resolve, the agent gets the call with the path taken and the data captured.

  • Always available

    It handles inquiries and requests at any hour, including call peaks.

  • Every call measured

    Recording, transcription and bot, queue and agent times to optimize operations.

How it works

  1. 1

    Design the journey

    Build the call in Voice Flow Designer: welcome, menu, data capture, lookups and closing.

  2. 2

    The bot converses

    It listens to the customer, understands and replies with a natural voice in their language.

  3. 3

    It resolves or transfers

    It queries your systems to complete the request or routes to an agent by skill and priority.

  4. 4

    Measure and improve

    Review recordings, transcripts and metrics for every call.

Features

  • Voice Flow Designer

    Drag & drop editor to build the full call journey with nodes.

  • Speech recognition and synthesis

    It understands what customers say and replies with a natural voice in several languages and regional variants.

  • WhatsApp calls

    The bot also talks to customers in real time on WhatsApp calls.

  • AI agent with your knowledge

    Hand parts of the call to an AI agent that answers from your company’s knowledge base.

  • Skill-based transfer

    Route to an agent by skill, language, queue, customer priority and availability.

  • System integration

    Query and update CRM, ERP, orders, collections or calendars in real time during the call.

  • Recording and transcription

    Every call keeps its audio, transcript, path taken and link to the customer’s case.

  • Operations report

    Time in bot, in queue and with agents, plus resolved, transferred and abandoned calls.

Use cases

  • Banking and insurance

    Balance inquiries, card blocking and fraud alerts in a single call.

  • Telecommunications

    Initial fault diagnosis and technical visit scheduling.

  • Retail and e-commerce

    Order status and returns handled by voice, with less friction.

  • Healthcare

    Appointment confirmation, FAQs and initial guidance.

Frequently asked questions

Does it replace my current IVR?

It can replace or complement it. The bot answers in natural language and routes to your existing agent queues.

Which telephony does it use?

It works with OneCalling, OneMarketer’s telephony, and with WhatsApp calls.

Which languages does it support?

Several languages and regional variants, with natural speech recognition and synthesis.

What does the agent get when a call is transferred?

The path the customer took, the data captured and the link to the case, to continue without repeating questions.

Related products

Add voice without losing service quality

We’ll show you a voice bot designed around your most frequent calls and your systems.

Request your demo