OneCommerce OneCommerce

Turn every conversation into a sale

OneCommerce brings your catalog, cart and payment to WhatsApp. Customers buy at the moment of interest, with no app downloads and without leaving the chat.

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Turn every conversation into a sale

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why your business needs OneCommerce

  • Native catalog

    Show products with image, price and description, with a shopping cart and payment gateway.

  • Payment in the chat

    Customers pay in the conversation at the moment of interest: up to +35% conversion and -80% abandonment versus the web.

  • AI assistance

    A virtual assistant answers questions and guides the purchase to remove friction.

  • Sales metrics

    Conversion, average ticket and abandonment rate in customizable dashboards.

How it works

  1. 1

    You load your catalog

    Products, variants, prices, stock, categories and images, by hand or via CSV.

  2. 2

    The customer browses

    They navigate categories, search products and view details inside WhatsApp.

  3. 3

    They build a cart

    They add products, review the summary and enter delivery details.

  4. 4

    They pay and get confirmation

    They pay with their preferred local method and receive the success notice on WhatsApp.

Features

  • Sales flows

    Automated WhatsApp flows with AI based on your customer’s buying journey.

  • Built-in cart

    A shopping cart inside the flow to make the transaction easy.

  • Pay button

    Payment buttons and links in the flow to close the sale in the same conversation.

  • Drop-down menus

    Menus with buttons, flows and media to guide the purchase.

  • Search and categories

    Customers search or filter by category and see photos of each product.

  • Stock and variants

    Inventory per product and variant, with low-stock alerts.

  • Meta catalog

    Sync your products with the WhatsApp, Facebook and Instagram catalog.

  • Automatic confirmation

    A WhatsApp notice to the buyer as soon as the payment is confirmed.

Use cases

  • Retail and e-commerce

    A full catalog with stock and payment on WhatsApp.

  • Travel and hospitality

    Bookings, upgrades and add-on services from the chat.

  • Health and education

    Subscriptions and enrollments paid from WhatsApp.

  • Delivery and restaurants

    Orders, customization and payment from WhatsApp.

Frequently asked questions

Do my customers need to download anything?

No. Everything happens inside WhatsApp: catalog, cart and payment, with the store open 24/7.

Which payment methods are accepted?

Cards and local payment methods depending on the country, through the integrated payment gateway.

Can I upload products in bulk?

Yes. You can import products via CSV with categories and tags, or add them one by one with their images.

Does it work for Facebook and Instagram?

Yes. The catalog syncs with Meta, so your products are also available in those shops and in ads.

Related products

Sell more on WhatsApp with OneCommerce

We’ll show you your catalog and buying flow working inside WhatsApp.

Request your demo