Across the platform Security and governance
Your operation secure, your trust, our priority
OneMarketer protects your customers’ data with enterprise-grade security standards, robust infrastructure and regulatory compliance, because the conversations that matter deserve the highest protection.
Talk to an expertWe have advised major brands in 16 countries
Compliance with international standards
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ISO 27001
Certified under the international ISO 27001 standard for information security management.
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Personal data protection
Aligned with Chilean laws 19.628 and 21.719, GDPR (EU), LGPD (Brazil) and US regulations.
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Meta Business Partner
We are a Meta-certified Business Solution Partner for WhatsApp, Messenger and Instagram. Meta’s platform is SOC 2 certified.
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Responsible AI
OmnIA runs with traceability, without retaining sensitive data and aligned with NIST AI-RMF.
How we protect your operation
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Secure cloud infrastructure
Cloud providers with SOC 1, 2, 3 and ISO 27001 certifications and multi-zone redundancy.
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Data encryption
Information, integrations and their dependencies are encrypted in transit and at rest.
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Access control
Multi-factor authentication, granular roles and permissions, audit logs and directory integration.
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Business continuity
Continuity and disaster recovery plans, backups, availability SLAs and 24/7 monitoring.
Privacy, development and governance
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Dedicated instance
Customer isolation architecture with minimal lateral connectivity between environments.
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Monitoring and incidents
24/7 monitoring, event correlation and incident notification within 24 hours.
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Regulated customers
OIV protocol for regulated customers and a data processing agreement (DPA) for enterprise.
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Audit log
Every relevant action is logged, with retention configurable to your policy.
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Single sign-on
Sign in with your corporate Google account as well as username and password.
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Secure development
Controlled change management, separate environments per customer and code review.
Data isolation and deployment wherever you need it
From a dedicated cloud instance to a full installation in your own data center, AI included.
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A database per customer
Every customer has its own database: your conversations and data never share tables with another company.
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Data residency
Choose where your data lives: Chile, Brazil, the European Union or the United States.
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Dedicated infrastructure
Servers reserved for your operation on Google Cloud or AWS, with no shared resources.
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On-premises
We install the full platform in your data center, with an annual license, 24x7 support and training for your IT team.
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Air-gapped environments
Deployments isolated from the internet for maximum-security operations.
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On-premises AI
OmnIA can run on AI models hosted in your infrastructure, without sending conversations to external providers.
Where it’s critical
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Banking and insurance
Traceability, access control and incident protocols for audits and regulators.
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Healthcare
Sensitive patient data protected with encryption and role-based access.
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Retail and e-commerce
Customer and transaction data encrypted in every integration.
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Public sector and utilities
Business continuity, 24/7 monitoring and OIV protocol.
Frequently asked questions
Can you install OneMarketer in our own infrastructure?
Yes. We offer on-premises deployment of the platform and the AI, even in air-gapped environments, as well as dedicated cloud with data residency in Chile, Brazil, the EU or the US.
Is OneMarketer ISO 27001 certified?
Yes. We are certified under the ISO 27001 information security management standard.
Is my data shared with other customers?
No. Each customer has a dedicated instance isolated from other environments.
Do you sign a data processing agreement?
Yes. A DPA is available for enterprise customers under local and international regulations.
How is AI used with my data?
OmnIA runs with traceability, without retaining sensitive data and with transparency in automated decisions.
A robust, secure architecture for your business
We’ll walk you through how we protect your data and answer your security questionnaire.
Request your demo