OmnIA OmnIA Whisper
An AI copilot for every agent
OmnIA Whisper reads the conversation and suggests a reply to the agent using your company’s information: the agent reviews it, adjusts it and sends it.
Talk to an expert
We have advised major brands in 16 countries
Why your team needs OmnIA Whisper
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Faster replies
No searching for information or wording: the AI suggests and the agent sends, up to 40% faster.
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Shorter onboarding
New agents perform from day one with OmnIA’s guidance, with onboarding up to 25% faster.
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Consistent quality
The same tone and accuracy, regardless of turnover or the experience of who replies.
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More customers, same team
The same number of agents handles more conversations without losing quality.
How it works
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The agent asks for help
With one click in the conversation, OmnIA Whisper takes the chat context.
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OmnIA researches
It searches your knowledge base, customer data and any other sources you enable.
- 3
It suggests the reply
The agent inserts, edits or dismisses it, and the outcome is logged to measure quality.
Features
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Reply suggestions
On-the-spot replies based on the conversation context and customer data.
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Knowledge base
OmnIA answers with your company’s information, processes and regulations.
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Configurable tools
Knowledge base search, customer record and web search, editable or switchable off.
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Per-team setup
A different assistant per skill, role or operator, each with its own instructions.
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Try it first
Simulate a conversation from the admin and see the suggestion without touching a real case.
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Metrics and audit
Suggestion history with outcomes, usage per configuration and a log of every change.
Use cases
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Banking
Fast replies aligned with current regulations.
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Retail
Stock, delivery and upselling recommendations.
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Telco
Step-by-step technical support with escalation when needed.
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Healthcare
Accurate, traceable answers on coverage and procedures.
Frequently asked questions
Does OmnIA Whisper reply to customers on its own?
No. It suggests the reply to the agent, who decides to send, edit or dismiss it. A human is always in control.
Where does it get its information?
From your knowledge base, customer data and the tools you enable in its configuration.
Can I have different assistants per team?
Yes. You can assign configurations by skill, role or operator, each with its own instructions and tools.
Does it work with several conversations at once?
Yes. In multichat mode each conversation gets its own suggestion.
Empower your agents and keep the human touch
We’ll show you OmnIA Whisper with your knowledge base and your most common conversations.
Request your demo